Shipping policy
Shipping cost
Shipping is free on every order.
Where we ship
We currently ship to addresses in the United States.
Processing and delivery times
| Step | Time |
|---|---|
| Order processing | 1 to 3 business days |
| Delivery after dispatch | 9 to 12 business days |
These are estimates, not guarantees. Carrier delays, weather and holidays can add time.
Tracking
You receive an email with a tracking link when your order ships. Tracking can take a few days to show movement.
Shipping Protection
Shipping Protection is an optional add-on shown in your cart. It gives your order priority handling if it is lost, damaged or stolen in transit. You can switch it off in the cart before you check out. The fee is not refundable once your order has shipped.
Lost, damaged or stolen orders
Contact us within 30 days of the expected delivery date. We will reship your order or refund you.
Wrong address
Please check your address before you order. Contact us as soon as possible if it is wrong. We can change an address only before the order ships. If an order is returned to us because the address was wrong, we will contact you to arrange a reship.
Questions
Use our contact form at nouvalor.com/pages/contact or email info@nouvalor.com.
