Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains what personal information Nouvalor collects when you visit or buy from this store, how we use it, and the choices you have. By using the store you agree to what is described here.

Who we are

Nouvalor operates this store. If you have any question about this policy or about your personal information, contact us at support@nouvalor.com or write to us at Nouvalor, Austin, Texas, United States.

Information we collect

Information you give us. When you place an order, create an account, join our email list or contact support, we collect your name, billing and shipping address, email address, phone number and order details. Payment card details are entered directly into our payment processor and are never stored on our systems.

Information collected automatically. When you browse the store we collect your device and browser type, operating system, referring page, pages viewed, time on page, and your IP address. This is collected through cookies and similar technologies.

Information from third parties. We may receive information from our payment processor, shipping carriers, and advertising and analytics partners, such as whether a payment succeeded or whether an advert led to a purchase.

How we use it

To take payment, fulfil and deliver your order, and handle returns and refunds
To provide customer support and answer your questions
To send order and shipping notifications
To send marketing email and SMS where you have opted in, which you can stop at any time
To measure and improve how the store and our advertising perform
To detect and prevent fraud and abuse
To meet our legal, tax and accounting obligations

Sharing

We share personal information only with parties who help us run the business, and only with what they need: our ecommerce platform, payment processors, shipping and fulfilment partners, email and SMS providers, analytics and advertising platforms, and our professional advisers. We also share information where the law requires it, or to protect our rights. We do not sell your personal information for money. Some sharing with advertising partners may count as a sale or share under certain state privacy laws, and you can opt out as described below.

Cookies and tracking

We use cookies that are strictly necessary to run the store and remember your cart, plus analytics and advertising cookies that help us understand traffic and measure campaigns. You can refuse or delete cookies in your browser settings, though the store may not work properly without the necessary ones.

Your rights

Depending on where you live you may have the right to access the personal information we hold about you, to correct it, to delete it, to receive a portable copy, to opt out of marketing, to opt out of targeted advertising or the sharing of your information, and to be free from discrimination for exercising any of these rights. Texas residents have these rights under the Texas Data Privacy and Security Act, and residents of California, Colorado, Connecticut, Virginia and other states have comparable rights under their own laws. To make a request, email support@nouvalor.com. We will verify your identity before acting and will respond within the period the law allows. If we refuse a request you may appeal by replying to our decision.

Marketing

You can unsubscribe from marketing email using the link in any message, or reply STOP to any marketing SMS. You will still receive transactional messages about orders you have placed.

Data retention

We keep order records for as long as we need them for the purposes above and to satisfy tax, accounting and legal requirements. Marketing contact details are kept until you unsubscribe.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This store is not directed to children under 16 and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

International transfers

We are based in the United States and your information may be processed there and in other countries where our service providers operate. Where required, we use appropriate safeguards for those transfers.