Refund policy

Our money back guarantee

Try BEETS. If it is not for you, tell us within your guarantee window and we will refund you. The window starts on the day your order is delivered.

Your order	One-time purchase	Subscribe & Save
1 pouch	14 days	30 days
2 pouches	30 days	30 days
3 or 4 pouches	60 days	60 days

What we refund

Your first pouch, opened or not, is refunded in full. You do not need to send it back.
Any other pouches in the order are refunded when you return them unopened.
Any pouch opened beyond the first is not refunded.
Each pouch is refunded at the price you paid for the order divided by the number of pouches in it.
A free gift that came with your order is yours to keep.
The guarantee covers your first order, once per customer or household.

How to ask for a refund

Send us a message through our contact form at nouvalor.com/pages/contact, or email info@nouvalor.com, within your guarantee window. Include your order number.
If you have unopened pouches to return, we reply by email with the return address.
You pay the return postage, as your order shipped free. Please use a tracked service.
We refund your original payment method within 5 to 10 business days. The first pouch is refunded once your request is approved. Returned pouches are refunded once they arrive.

Subscriptions

A refund request on a subscription order also cancels the subscription, so you are not charged again.
A renewal order that has already shipped can be returned unopened within 30 days of delivery for a refund.
See our Subscription Policy for how to skip, pause or cancel.

Damaged, wrong or missing items

If your order arrives damaged or incorrect, or does not arrive, contact us within 30 days of the delivery date (or the expected delivery date) with your order number and a photo if there is damage. We will send a replacement or refund you. This applies to every order.